Aviation Ground Operative – Level 2

An Aviation Ground Operative could work in a number of environments, such as a commercial airport, military base, aerodrome, heliport or other airfield. With five key specialist functions, all working in conjunction with each other, aviation ground operators form the teams above and below wing to ensure the efficient and effective arrival, turnaround and departure of aircraft.


At the heart of the role safety, security and compliance with aviation regulations focus each operator’s day to day duties. Effective communication and team work ensure that passenger services, Air Traffic Control (ATC) and those moving, loading, unloading and servicing a range of aircraft achieve the objectives of their organisation in this diverse field. The core knowledge, skills and behaviours must be completed by all Ground Operatives, along with the one of the five specialist functions.

The End-Point Assessment takes place at the end of the apprentice;s learning and development after a minimum of twelve months ‘on-programme’ training and development, equating to a minimum of 20% of the apprenticeship as ‘off job’ training. The End-Point Assessment should only commence once the employer is confident that the apprentice has developed all the knowledge, skills and behaviours defined in the apprenticeship standards. It ensures that all successful apprentices have achieved the industry set professional standard for an Aviation Ground Operative.

Once the employer is satisfied, the End-Point Assessment can be arranged with ELS.

Apprentice End-Point Assessment Journey

On Programme Learning – Minimum of 12 Months before End-Point Assessment. ELS guide provided.

Gateway – After apprentices have completed their on-programme learning they should be ready to pass through ‘gateway’ to their End-Point Assessment. In advance of gateway, apprentices will need to have achieved Level 1 Maths, Level 2 English and completed portfolio of evidence. 

Assessments Scheduling – 4-6 weeks before End-Point Assessment.

Knowledge Tests x 2 – The Aviation Ground Operative standard will be assessed by two 60 minutes scenario based questions consisting of 30 questions each, with the pass mark being 60% (18 out of 30). The first will be based on the core knowledge areas. The second will be based on the specialist function knowledge area being assessed.

Practical Observation – ELS has designated 60 minutes for practical observation. The Apprentices will be observed completing one of the 3 scenarios for their specialist function in their workplace. The observation will assess key areas f the standard and allow the apprentice to demonstrate the maximum possible range of KBSs within the scenario used across both the core and their specialist function. Observation is graded by clear identification of observation requirements for Pass, Merit and Distinction.

Professional Discussion – The professional discussion duration is 30 minutes and, it is a structured discussion between the apprentice and End-Point Assessor to establish the Apprentice’s understanding and application of KBSs, focusing on how they have performed during the apprenticeship and their overall achievement of the standard. Professional discussion is not graded but must be successfully achieved. 

Quality Assurance and Grading – To achieve a pass overall, the apprentice must achieve a pass in all assessment methods by meeting all the pass descriptors. To achieve a distinction overall, the apprentice must achieve a distinction in all assessment methods by meeting all the distinction descriptors. 

Aviation Ground Operatives must demonstrate ONE of the following five specialist functions

Aircraft Handling

The main purpose of an aircraft handling ground operative is to ensure that the full array of aircraft services are completed correctly, including; marshalling…

Aircraft Movement

An aircraft movement operative acts as a team member in the safe and efficient movement and recovery of fixed and rotary wing aircraft at a variety of airports…

Fire Fighter

Work as a member on a Fire Service Watch and as part of a team to carry out all associated duties such as maintaining specialist equipment and deal…

Flight Operations

Flight operations ground operatives provide flight crew and air traffic controllers with the information required to facilitate the smooth flow of air traffic…

Passenger Services

The main purpose of a passenger operative is to assist customers in achieving a seamless travel experience through the airport on departure and arrival…