Aviation Operations Manager Level 4

An Aviation Operations Manager has accountability for compliance, safety and security within their area, must effectively plan and manage the use of resources and ensure compliance with processes and procedures. They may manage an aviation operation in a variety of contexts, such as a commercial airport, military base. aerodrome, heliport or other airfield.

Specialist roles, all focused around the management of aircraft arrival, turnaround and departure, as well as the environment and facilities, require knowledge, skills and behaviours to complete complex aviation tasks and management of others to enable compliance with regulations through a safe, secure and effective aviation operation. Effective communication and decision making across all levels of the organisation and with stakeholders across he aviation operation are essential. Aviation Operations Management comprises six distinct managerial areas within an aviation environment. Aviation Operations Manager will complete all core KBSs, along with one of the six specialist functions, all of which interlink to form the overall operation.

The End-Point Assessment takes place at the end of the apprentice’s learning and development after a minimum of eighteen months ‘om-programme’ training and development, equating to a minimum of 20% of the apprenticeship as ‘off job’ training. The End-Point Assessment should only commence once the employer is confident that the apprentice has developed all the knowledge, skills and behaviours defined in the apprenticeship standard. It ensures that all successful apprentices have achieved the industry set professional standard for an Aviation Operations Manager.

Apprentice End-Point Assessment Journey

On Programme Learning – Minimum of 18 Months before End-Point Assessment. ELS support guide provided.

Gateway – After apprentices have completed their on-programme learning they should be ready to pass through ‘gateway’ to their End-Point Assessment. In advance of gateway, apprentices will need to have achieved Level 2 English and Level 2 Maths.

Assessments Scheduling – 4-6 weeks before End-Point Assessment.

Written Exam x 2 – The Aviation Ground Operative standard will be assessed by two 60 minutes scenario-based questions to demonstrate application of knowledge, skills and behaviours, covering key elements of the standard. The exam will cover both the core and the apprentice’s specialist function. Externally set and marked, and undertaken either on the employer’s premises or off site. Each exam will have 4 short and 2 long questions. Graded by percentage boundaries, the pass mark being 60%

Reflective Professional Competence – A reflective essay demonstrating how the apprentice has gained competence across key areas of the standard with supporting evidence in the form of a long of professional competence. Assessed only by the End-Point Assessor. The word count for the reflective essay must be between 4,050 – 4,950 words. The reflective essay and log of professional competence is graded by clear identifications of requirements for Pass, Merit and Distinction.

Professional Discussion – The professional discussion duration is 120 minutes and, it is a structured discussion between the apprentice and End-Point Assessor to establish the Apprentice’s understanding and application of KBSs, focusing on how they have performed during the apprenticeship and their overall achievement of the standard. Professional discussion is not graded but must be successfully achieved.

Quality Assurance and Grading – To achieve a pass overall, the apprentice must achieve a pass in all assessment methods by meeting all the pass descriptors. To achieve a distinction overall, the apprentice must achieve a distinction is all assessment methods by meeting all the distinction descriptors.

Aviation Operations Manager must demonstrate ONE of the following five specialist functions

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Passenger Operations Manager

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