Operations/Departmental Manager Level 5

An Operations or departmental manager is someone who manages teams and/or projects, and achieving operational or departmental goals and objectives, as part of the delivery of the organisations strategy. They are accountable to a more senior manager or business owner. Working in the private, public or third sector and in all sizes of organisation, specific responsibilities and job titles will vary, but the knowledge, skills and behaviours needed will be the same.

Key responsibilities may include creating and delivering operational plans, managing projects, leading and managing teams, managing change, financial and resource management, talent management, coaching and mentoring. Roles may include: Operations manager, Regional manager, Divisional manager, Department manager and Specialist managers.

The end-point assessment takes place at the end of the apprentice’s learning and development after a minimum of twelve months ‘on-programme’ training and development, equating to a minimum of 20% of the apprenticeship as ‘off job’ training. The end-point assessment should only commence once the employer is confident that the apprentice has developed all the knowledge, skills and behaviours defined in the apprenticeship standard. It ensures that all successful apprentices have achieved the industry set professional standard for a Team Leader Supervisor. 

Once the employer is satisfied, the end-point assessment can be arranged with an ELS