Caroline Hillman Learning & Development Consultant

Caroline is an ex-Civil Servant who has extensive experience in training and development particularly across the MOD and education sectors. As Officer commanding the training, evaluation and support team for the South West MOD, she has managed a myriad of projects including new induction plans, streamlining training courses and integrating technology into learning. 

An experienced training and commercial manager, Caroline directed policy for the development and evaluation of training within a commercial environment, and has assured the training development teams for both South East and South West teams within the MOD.


  • Graduate CGI Leadership and Management (Youth)
  • Level 3 Certificate in Education and Training
  • Defence Train the Trainer
  • APMG Facilitation at Foundation.
  • IOSH Risk Assessor, IOSH Managing Safely

Izzy Bell HR and Resource Coordinator

I am an HR Officer who recently joined the ELS Family, brought in to manage the HR function for the business through developing and implementing all HR related initiatives.

I come from a global, corporate engineering/ manufacturing environment with a strong background in in-house recruitment, employee engagement and benefits, wellbeing and promotion of culture and change. I also have some finance knowledge and experience from my previous roles.

I have a Bachelor’s Degree in English Studies, Teachers’ Training Diploma and CIPD Level 5 Diploma in Human Resources Management (2016).

I am a people person who always looks at bright side of things. Positive, bubbly and friendly personality makes me a likeable and easy going colleague to be around. I am a good organizer and coordinator of social activities in my community as well as workplace, bringing people together.

Cath Convery Technical Director

Cath is a highly effective training and development adviser who champions innovation and customer needs in providing services across the full range of media. Having worked in training and education for the last 30 years she is an experienced consultant, researcher and frequently sets her skills at design and delivery of training. With a deep background in education technology, Cath is very familiar with training support requirements as well as training delivery. Frequently used as “customer friend” and stakeholder manager, requirements manager or facilitator throughout both the public and private sector. She is experienced in change and project management with a proven record of accomplishment delivering complex, high impact projects in the UK and abroad.

Trish Hedges Office Manager

Trish has been with ELS since 2012, and wears many hats overseeing all the administrative functions in the office. She directly handles all financial matters such as client billing, accounts payable, payroll/HR and banking. Trish also assists with sales, IT Issues, purchasing, contract negotiation and is the main link with the examination institutes.

Gemma McIntosh Business Development Manager

Gemma is the business development manager who looks after all aspects of the accredited courses as well as sales.

Catt Pullen Human Resources Administrator

Catt joined the team in 2019 and is an enthusiastic team player with a varied background in admin, payroll and human resources. Currently working towards her CIPD level 5, Catt is driven and dedicated to developing the HR function at ELS.

Becki Mainwaring Project Support Officer

Becki Mainwaring has been with the company since mid-2016 and has been responsible for the management of all online components of training such as virtual learning environments (VLE) and FORMIC, our evaluation software. Becki is PRINCE2® qualified and has obtained a Lean Six Sigma Orange Belt as part of her continued professional development within ELS. She was also exposed to the delivery of training as part of her personal development and provided full administrative support on multiple contracts.

Recently Becki has been promoted to project support officer, providing vital assistance to project managers which involves the logging, managing and analysing of information on the progress of projects, using Excel and other bespoke databases. She provides full administrative and resource support to the ELS team whenever required, as well as ensuring that our projects are planned and delivered within client specification.

With a wealth of experience in customer service, allied to her motivated and conscientious approach, she successfully undertakes whatever comes her way to ensure that everything runs smoothly.

Sonia Da Silva Project Support Assistant

Sonia Da Silva is the project support assistants at ELS. Since graduating in communication design & audio visual in 2009 Sonia has provided extensive project support including supporting delegates for courses, organising conferences, managing high profile meetings and setting up webinars for NHS England. Trained and experienced in using Moodle (the ELS virtual learning environments (VLE) which holds all course material) and FORMIC, our evaluation software, Sonia provides dedicated, professional and client focussed project and administration support to ELS.

Sarah Cassedy Quality Compliance and Marketing

Sarah provides quality compliance and assurance across every aspect of ELS including training packages and learning courses, as well as maintaining a pleasing visual presence. She is responsible for making sure courseware and all other internal/external documentation adheres to style guides and is grammatically and syntactically correct.

Sarah’s background is primarily graphic design having worked in the industry for over 25 years, from running her own design company in Australia, to freelance back in the UK and then many years in the family design business. She now brings her design experience to ELS implementing it across a wide range of media with the help of Adobe Creative Suite.

As an avid SCUBA diver and all-round outdoor person, Sarah is an active part of the ELS environmental group which works to reduce our carbon footprint and minimise our use of plastics.

Jim Garvey Security Controller and Resource Manager

Jim is the ELS security controller and resource manager. His role is to coordinate the associate consultants and ensure that we always have the right people available for the projects and training that we deliver.

Because some of the more discreet projects we are assigned, ELS are to ensure that the required security processes and confidentiality, integrity and availability of official and personal information is secured. Jim is also responsible for ensuring that our ELS industry security controls are implemented and followed by all staff.

Jim’s previous career experience includes 23 years in the British Army (culminating as a Warrant Officer Class II), and 14 years’ commercial experience in a technical services consultancy prior to joining ELS.

Sharon Macey Resource and Security Administrator

Sharon provides administration support for the security functions of ELS.

Jane Cilia Bid Writer

Jane Cilia is our bid writer. Prior to joining ELS in October 2018 Jane worked for two local authorities in workforce development roles and Oxford Brookes University where she was head of CPD for the Health & Social Care Faculty. Jane’s job as the ELS bid writer is to make sure we find the right opportunities and respond to them within the specified time limits. This usually involves bringing together a bid team to write a persuasive pitch to the buyers or commissioners. Jane sits on the ELS environmental group which works to reduce our carbon footprint and minimise our use of plastics.

Out of work Jane likes wild swimming, camping and walking.

Taff George Senior Learning and Development Consultant

Taff is an approved trainer for APMG project planning & control, PRINCE2®, APM PFQ & PMQ, Lean Six Sigma and Lean IT. He is also a City & Guilds A1 assessor, V1 internal verifier who holds City & Guilds level 4 certificate in education and training and is a qualified change manager, risk manager and facilitation manager.

Taff is an Ex-British Army senior instructor and assessor and since joining ELS in 2010, He has been involved in the design, delivery and assessment of various courses at differing levels. He is also an experienced project manager and has worked on numerous learning & development projects and contracts during his time with ELS, where he has been responsible for the planning, scheduling, control and performance monitoring of the projects.

Tom Dormer-Woolley Content Developer

An ex Authorised Firearms Officer with the Civil Nuclear Constabulary, Tom jumped into the world of learning & development four years ago and has since gained a TAP diploma focusing on learning needs analysis, creating visual impact, consultancy skills and design & evaluation. Tom has spent the majority of his time focusing on eLearning and has a passion for gamification and immersive scenario based learning. His role as our content creator will see him bring our online learning to the forefront of the business, using his expertise in Adobe Photoshop, Premiere Pro, After Effects and Captivate.

Brad Lawrence Senior Learning and Development Consultant

Brad is a highly experienced consultant specialising in the fields of security and threat analysis (current and emerging) where he combines his detailed approach to research and analysis to provide organisations in both the public and private sector with solutions relating to their needs.

Brad joined ELS after a full and successful career in the British Army. He now works in both specialist weapons, ordnance, munitions and explosives (WOME) training in the police and aerospace & defence sectors and is ELS’ lead trainer for the management of risk, and more recently limitation of contract liability.

Brad’s role in ELS includes consultancy, support to research projects, training needs analysis and the design and delivery of training. His current projects have him in direct support to international, police and MOD WOME and specialist training, including the introduction of the MOD’s new explosive ordnance disposal (EOD) remotely operated vehicle (ROV).

Nicole Symes Frazer Senior Learning and Development Consultant

Nicole is an engaging and motivational manager and trainer who is passionate about inspiring teams and individuals to reach their full potential. She is a conscientious and adaptable professional with wide ranging experience across public sector, commercial and charitable sectors including hospitality, retail and education. Particular strengths include;

• Staff Training
• Collaborative Leadership
• Organisational development
• Relationship Building
• Sales
• Project Management
• Stakeholder Engagement
• Public speaking
• Problem Resolution

Andrew Windram Senior Digital Learning Consultant

Andrew is an ex-military Officer who has extensive experience in blended learning and eLearning. He has a Masters Degree in Online and Distributed Education, and was the solutions architect for the MOD’s eLearning platform, the Defence Learning Environment (DLE). As head of department for the development and exploitation of Technology Enhanced Learning across the MOD, Andrew set the standards and policies for Defence eLearning. Additionally he identified the need for and managed the design and development of several role specific blended learning courses. 

Andrew has extensive experience in training needs analysis and training design and development. As a training requirements manager, Andrew conducted training needs analysis for multiple key departments and led the derivation of training solutions. Undertaking a high profile role, Andrew enabled the awarding of Security Industry Authority accreditation to UK military personnel supporting the London Olympic Games.

Andrew is the lead senior consultant for Digital Learning at ELS.

Rob Allen Senior Learning and Development Consultant

Rob completed 24 years in the Royal Engineers, finishing as a Warrant Officer qualified in training needs analysis, instructional design and training audits. Rob has conducted TNA in projects ranging from surveillance systems for intelligence operators, electronic counter-measures for UK Special Forces, explosive hazard awareness for UK troops, pre-deployment security training for foreign military and police in the Middle East and East Africa. He recently conducted a ground-breaking redesign of combat engineer training for the British Army using a blend of student-led learning on tablet PCs, immersive scenario-based practical tasks plus VR and AR in and out of the classroom. Rob has designed the training material and delivered training for UK military remote control vehicle operators and explosive safety training for foreign government agencies. Rob is an experienced multi-media and blended learning content designer and recently completed a CIPD level 5 diploma in learning & development management.

Nick Woodland Learning and Development Consultant

Nick is an experienced leadership and management mentor working with apprentices in the public and private sector. He is a qualified information management consultant and trainer. With extensive DSAT knowledge of course design, he was the ELS lead for design and development of an online information management tool for QinetiQ. Nick is the lead ELS commercial trainer for pre procurement and contract management. Nick has a broad range of work experience gained from 24 years in the Military as a qualified instructor.

Nick is a keen cyclist who also coaches at the local rugby and football clubs.

Niamh Woodrow Security Administrator

Siobhan Murphy Learning and Development Consultant

Siobhan is a highly motivational trainer experienced in delivering procurement expertise across multiple sectors including Charity and Care.

She has led and implemented global procurement strategies within Travel, Fleet and Logistics and embraces innovation when delivering procurement solutions.

Caz Walton Senior Accreditation Consultant

Caz is a driven and positive people manager with more than 20 years of experience in the education management, training, learning & development and apprenticeship sector. She has over 20 years of experience working with, assessing and quality assuring against, National Occupational Standards (NOS) and Government programmes.

Caz also has 10 years of experience training, mentoring and assessing trainer assessors and internal verifiers, and working for an awarding organisation, designing training and qualifications.

Caz is a specialist in the management of government funded, commercially funded training & education programmes and professional development programmes, with a real passion for helping, developing and building capabilities within people, teams and organisations.

Caz is a qualified APMG Prince 2 project manager, APMG facilitator, trainer assessor, quality assurer, teacher (Cert.Ed Level 5) and functional skills trainer.

Caz is currently supporting a national education initiative in the UAE, leading her teams of qualification developers in the UK and in the UAE.

Keith Lord Senior Learning and Development Consultant

An experienced project manager, trainer and project management consultant, Keith has a broad range of work experience gained from 27 years in the retail industry and from 22 concurrent years in programme & project management, risk, support and training fields. He is an accredited CIPD, APM, APMG and PeopleCert trainer.

Keith has managed many large-scale projects, including delivery of several out of town retail parks/units into the portfolios of high street retailers. Keith has used many methodologies including PRINCE2® & Agile to deliver the projects that he managed.

Keith can train and advise individuals or organisations on the following areas of business & skills:

• Programme management
• Project management
• Project planning & control
• Business cases
• Methodologies for running projects
• Risk management
• Stakeholder engagement
• Communication
• Training delivery

Steve Hartley Technical Director Middle East

Steve is a highly experienced learning & development consultant. He has worked with companies and organisations across four continents and in all areas of the ADDIE cycle.

His experience ranges from leadership and management development through the use of outdoor education through setting up technical training schools to mandatory training in the nuclear industry. Steve has also worked in the land, maritime, space, automotive and air domains. He is an experienced project manager and has spent the last two years rescuing or stabilising L&D and eLearning projects ranging in value from several thousand to several million pounds.

Jim Convery Managing Director

Jim is the Managing Director of ELS. With a passion to resolve problems and drive the company to identify and produce Learning and Development products in line with the firm’s focus on the provision of excellence in the training solutions environment. Jim established ELS in 2005. He has worked extensively in Homeland Security, Logistics and Specialist Aerospace and Defence Projects in UK and overseas. His understanding of the need for a robust approach and rigorous process across the learning and development space provides our clients with bespoke tailored training solutions that create impactful business results. Jim enjoys travel and the new experiences presented when working in new surroundings.

My prime motivation in running ELS for the past 14 years has been to ensure we deliver a genuine difference to our client’s business.